Value Stream Management for the Lean Office

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Value Stream Management for the Lean Office
by Don Tapping, Tom Shuker
(9)

New!: $57.95 $47.24 (as of 01/28/2013 13:58 PST)
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Office Automation

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

• Rank: #500941 in Books
• Published on: 2003-02-us.html
• Original language: English
• Number of items: 1
• Dimensions: 10.98" h x .51" w x 8.50" l, 1.15 pounds
• Binding: Paperback
• 176 pages